Ana, tell us a little bit about your professional background.
I started working in restaurants and retail stores when I was in the 9th grade. I learned a lot about customer service through my many different interactions with customers. After graduating with my AA Degree, I was hired to work as an authorization specialist for a medical supply company and from there, I began to learn all about that world.
After 5 years, I was given the opportunity to work with Comfort Medical as a Team Leader in November of 2019. I am now one of the Supervisors for the Sales Operations and Customer Service Department. I cannot wait to be able to continue to grow with Comfort.
What does a day on the job entail for you?
My day includes working with our team, making sure our customers receive excellent customer service, answering emails from the team, and attending meetings with fellow management leaders.
What impact do you hope to have on your customers?
My hope is to make their day-to-day lives just a bit easier, to make sure they feel heard and can continue a long healthy life with all the supplies and service that we provide them.
Where does your desire to help people come from?
My desire to help people has come from my family. Growing up, my family always made sure that everyone was taken care of, whether they were down the street or in another country. I have always
wanted to be able to help people in any way that I could, especially when it’s someone who really needs it. It doesn’t matter how big or small that need is.
In what way does your work affect the customer experience?
My role is to help our team to help their customers, making sure that whatever issues come up are handled and resolved for our customers to the best of our ability. My role is to be a leader, a helper, a good listener, and to continue learning how we can improve our services- not just for me but for the team and for our customer’ experiences.
What do you like best about working at Comfort Medical?
The transparency and how they care about their employees. I have worked for a few different companies, and by far, Comfort Medical has been the best at just everything! They want you to grow, to get better and to succeed. They are happy to be behind you every step of the way, no matter what position you are in.
When you were a child, what did you want to be when you grew up?
I never had anything specific in mind, as long as I was able to be great at what I chose to be. That is what I really wanted, and what I still want.
What fills your time when you’re not working?
Spending time with my husband, family and friends when I can. DIY projects/crafts and traveling to new places to gain experiences and memories.
If you could play the part of someone famous in a movie or TV show, who would it be? Why?
I would love to play the part of Elle Woods in Legally Blonde. I love how she was able to overcome every obstacle despite everyone’s doubts about her, and still find a way to help everyone else around her. Also… because pink is her favorite color.
What’s an interesting or quirky fact about yourself?
I absolutely love Disney – all things Disney. The songs, the movies (both old and new) and the characters. My goal is to travel to all the Disney Parks around the world.