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Why it is More Convenient to Reorder Catheter and Ostomy Supplies Through an App

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Editor’s Note: This article is based on a review of Comfort Medical’s mobile app, which is offered to customers for easy access to their account profile and reordering medical supplies.

 

Let’s face it, apps have reshaped how we get day-to-day tasks done. Our devices are constantly revolutionizing and streamlining the way we complete activities. Whether it’s the way we work, conduct business, communicate with others, exercise, shop, or pass time, there is an app for almost anything you can think of nowadays.

 

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The Faces of Comfort Medical: Meet Christine

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We think our team here at Comfort Medical is pretty amazing. That’s why we like to give our readers a closer look at the people who make this company thrive and stand out in our industry. Today, we’re getting to know someone who works in our Patient Relations department. Meet Senior Account Representative, Christine!

 

Faces of Comfort Christine

 

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The Faces of Comfort Medical: Meet Katherine

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We think our team here at Comfort Medical is pretty amazing. That’s why we like to give our readers a closer look at the people who make this company thrive and stand out in our industry. Today, we’re getting to know someone who works in our Physician Relations department. Meet Physician Relationship Manager (PRM), Katherine!

 

Comfort Medical Katherine

 

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The Faces of Comfort Medical: Meet Lisa

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We think our team here at Comfort Medical is pretty amazing. That’s why we like to give our readers a closer look at the people who make this company thrive and stand out in our industry. Today, we’re getting to know someone who works in our Physician Relationship department. Meet Physician Relationship Manager, Lisa!

 

Faces of Comfort Lisa

 

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The Faces of Comfort Medical: Meet Andrea Artura

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We think our team here at Comfort Medical is pretty amazing. That’s why we like to give our readers a closer look at the people who make this company thrive and stand out in our industry. Today, we’re getting to know someone who works in our customer service department. Meet Quality Control Specialist, Andrea Artura!

 

Faces of Comfort Medical Andrea Artura

Andrea, tell us a little bit about your professional background.

I am currently a Quality Control Specialist for Comfort Medical.  I have worked in the medical field on the supplier side for nine years, in Customer Service, Retention, Patient Advocacy and now Quality Control.

What does a day on the job entail for you?

A day on the job entails reviewing patient orders, making sure all orders meet quality and compliance requirements an communicating with my teammates and other departments to ensure our customers’ orders are processed in an efficient and timely manner.

What impact do you hope to have on your customers?

The impact I hope to have on our customers is to have them feel the process of receiving supplies through Comfort Medical is seamless that the person who processed their order truly cared.

Where does your desire to help people come from?

Faces of Comfort Medical Andrea Artura

This is extremely close to my heart. I have always been a caretaker. Having a son who is disabled and is now an adult, has increased my desire to help others tremendously.

In what way does your work affect the customer experience?

My work is behind the scenes. Ensuring the customer’s order is processed correctly and on time to make the order process smoothly and having a happy customer in the end.

What do you like best about working at Comfort Medical?

The best part about working for Comfort Medical are the wonderful teammates and management that I get to work with every day. Everyone is so positive. It’s truly a wonderful group of people whose number one priority is our customers.

When you were a child, what did you want to be when you grew up?

When I was a child, I wanted to be a pediatrician because I wanted to be able to help those who were sick or in need.

What fills your time when you’re not working?

Faces of Comfort Medical Andrea Artura

When not working , I love spending time with my husband and children (19 and 21 years old)  We all enjoy going to Disney World. I also enjoy going to the beach and working out.

If you could play the part of someone famous in a movie or TV show, who would it be? Why?

If I could play the part of someone famous it would be Olivia Benson on “Law and Order SVU” . The character is a strong woman who helps those who are vulnerable.

What’s an interesting or quirky fact about yourself?

Faces of Comfort Medical Andrea Artura

A quirky fact about myself is that “I can never be late”.  I would rather arrive early than late. My clocks are turned back ten minutes earlier,  so I don’t have to rush. I’m also a true crime fanatic!

The Faces of Comfort Medical: Meet Fabiola Freeman

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We think our team here at Comfort Medical is pretty amazing. That’s why we like to give our readers a closer look at the people who make this company thrive and stand out in our industry. Today, we’re getting to know someone who works in our customer service department. Meet New Patient Enrollment Specialist, Fabiola Freeman!

Fabiola, tell us a little bit about your professional background.

I am currently a New Patient Enrollment Specialist Comfort Medical, with over 15 years of experience in customer service, sales, and account management. For the last eight years, I’ve been in the medical field on the supplier side.

What does a day on the job entail for you?

A day on the job for me entails following up with patients to make sure all their needs have been met, checking patient accounts to make sure orders are being processed, checking emails and catching up with my coworkers on break.

What impact do you hope to have on your customers?

The impact I hope to have on our customers is to leave them feeling like they were well taken care of, and that the services we offer are more about care and compassion.

Where does your desire to help people come from?

My desire to help comes from my mother. As a child, I witnessed her helping those in need often, even if it meant sacrificing her own needs.

In what way does your work affect the customer experience?

I feel my work affects the customer experience because I am their first point of contact.. I try to give them the white-glove service, and ensure they feel like they are being heard and understand the service they will receive.

What do you like best about working at Comfort Medical?

The best part about working for Comfort Medical for me is the great team that I have and can rely on, and being able to help those in need.

When you were a child, what did you want to be when you grew up?

When I was a child, I wanted to be a pediatrician because I wanted to be able to help those who were sick or in need.

What fills your time when you’re not working?

My family fills my time. When I’m not working, I am spending most of my time with close family and friends.

If you could play the part of someone famous in a movie or TV show, who would it be? Why?

The famous person I would play is Claire Huxtable from the Cosby Show. She had a great career as an attorney and still was able to be a great wife and mother of five.

What’s an interesting or quirky fact about yourself?

A fun fact about me is that I love to sing and dance, even though I am bad at both.

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